FAQ

Q1: Do you support OEM or custom ventilation and heat exchanger solutions?

Yes, we offer OEM/ODM services and support non-standard customization based on drawings or project requirements.

Q2: What is your typical lead time?

Standard products ship within 7–15 days. Customized units may vary depending on complexity.

Q3: What is your warranty policy?

All products come with a 3-year warranty.

Q4: Do you inspect products before delivery?

Yes, every unit undergoes full performance testing and quality inspection before shipment.

Q5: What markets do you export to?

We export to more than 70 countries, including Europe, Asia, the Middle East, and Africa.

Q6:What materials can you offer for heat exchangers?

 We provide multiple material options, including aluminum, galvanized steel, stainless steel (304/316), copper tubes, and high-efficiency fins. Material selection depends on temperature, corrosion level, and application environment.

Q7: Do you provide testing reports and certifications?

 Yes. We offer CE, CCC, SASO, ISO9001:2008 certifications, as well as airflow, noise, pressure, balance, and performance testing reports upon request.

Q8: Do you accept small orders or trial orders?

 Yes. We accept small quantity and trial orders, especially for new distributors and engineering companies developing new projects.

Q9: Can I get a sample before placing a bulk order?

 Yes, samples are available. Standard models can be shipped quickly, while customized models require additional time for production.

Q10: How do you package the products to prevent damage during shipping?

 We use:

 Export-grade cartons

 Pallets

 Wooden cases (for heavy or customized units)

 Full protection for motors and impellers

 All packages comply with international export standards.